Privacy Statement

Last updated: 17/11/2025

We value your privacy. In this privacy statement, we explain what personal data we collect, who we work with, and how we use, share, and protect it. We encourage you to read this privacy statement carefully.

1. Identity and contact details of the controller

Company name: Plukkers

Legal form: Private limited company (BV)

Address of the registered office: Wakkensteenweg (SBV) 70, 8710 Wielsbeke (Belgium)

Company number: 0746.760.438

Legal Entities Register Ghent, Kortrijk department

VAT number: BE 0746.760.438

Tel: +32 (0)56 89 41 26

Email: info@plukkers.com

Website: www.plukkers.com

2. Collected personal data

Personally Identifiable Information: When you use our website and place an order, we may collect certain personal information necessary to provide our services and process your orders, such as your name, email address, phone number, address, and payment information. We collect this information only when you voluntarily provide it, for example, when placing an order, subscribing to our newsletter, or contacting us.

Non-Personally Identifiable Information: We may also collect certain non-personally identifiable information when you visit our website, such as your IP address, browser type, operating system, and pages visited. This information is used to improve the performance of our website and to analyze our demographics. We may collect this device data using the following technologies:

Cookies: These are data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies, and how to disable them, please see our cookie policy .
Log files: These track actions on the website and collect data including your IP address, browser type, internet service provider, pages from which you come to the site and where the website directs you to, date and time stamps.
Web beacons, tags and pixels: These are electronic files used to record data about how a website is used.

3. Use of the collected personal data

We use the collected personally identifiable information for the following purposes:

To process and deliver your orders (legal basis: performance of an agreement).
To process your payments (legal basis: performance of the agreement).
To check your orders for potential risks or fraud (legal basis: legitimate interest).
To process your returns and refunds (legal basis: performance of the contract).
To comply with our tax, accounting and legal obligations (legal basis: legal obligation).
To respond to your questions and requests (legal basis: legitimate interest and consent).

We may use the collected (non-)personally identifiable information for the following purposes:

Based on our legitimate interest:

To improve the user experience on our website.
To collect statistics about the use of our website.

Only with your express consent:

To send marketing communications (such as news, promotions, discounts, offers and information about Plukkers.com and our products).
To show personalized ads.
To promote through our social media channels.

You can withdraw your consent for marketing purposes at any time by contacting us or using the unsubscribe link in our communications.

4. Sharing of personal data

We will not sell, rent or disclose your personal information to third parties for their marketing purposes without your express consent.

We may share your personal data with third parties, but only to the extent necessary to provide our products and services to you, when legally required, or when you have given your consent. To operate our services, we use various tools and third parties to ensure efficient customer data management, email communications, order processing and delivery, ensuring smooth and correct payment transactions, etc. We also use tools to collect information through our website for analytics and marketing purposes. These tools have been carefully selected and deployed to meet our operational needs and to process your personal data securely, in accordance with applicable law.

Some of these services are located outside the European Economic Area (EU countries, Norway, Iceland, Liechtenstein), which means your data may be processed in the US and/or other countries where these companies maintain and store their servers/cloud storage and backups. We always strive to ensure that all international data transfers are conducted in accordance with the GDPR and/or other relevant regulations, such as the EU-US Data Privacy Framework (DPF), and that appropriate safeguards are in place to protect your data. This can be done, for example, through contractual agreements made with these parties (Data Processing Agreements) or through model agreements approved by the European Commission.

We can provide you with more specific information about the recipients of your data upon request.

5. Automated decision-making

We may use automated decision-making based on data, actions, or omissions you provide. Want to learn more? Contact us!

6. Retention period of personal data

We never retain your personal data longer than necessary to optimally provide our products and services (for example, in the context of the right of withdrawal or legal warranty), or as long as necessary to comply with our legal obligations (for example, accounting and tax obligations). Once the information is no longer necessary for the provision of our services, we will delete it.

7. Security of personal data

We take all reasonable technical and organizational measures necessary to protect your personal data from unauthorized access, loss, misuse, or alteration. For example, we use encryption technologies and restrict access to your data to authorized personnel.

8. Your rights with regard to the personal data collected

You have the right to access the personal data we have collected from you. You have the right to data portability, correction, update, restriction of processing, and deletion of your data at any time. You have the right to object at any time to the use of your data for direct marketing purposes.

After presenting a valid ID, you can obtain a written copy of the personal data we have collected from you free of charge through a written, dated and signed request.

9. Complaints

If you have any complaints regarding the processing of your personal data, you can always file a complaint with the Data Protection Authority ( www.gegevensbeschermingsautoriteit.be/burger ).

Data Protection Authority

Drukpersstraat 35, 1000 Brussels

+32 (0)2 274 48 00

+32 (0)2 274 48 35

contact@apd-gba.be

10. Changes to the Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page, along with the date they were last updated.

11. Contact

If you have any questions about our privacy policy or if you wish to exercise your rights, you can always contact us using the following details:

PLUKKERS BV

Wakkensteenweg (SBV) 70

8710 Wielsbeke

Belgium